📌 Digital Transformation Summary
Digital transformation is the process where organisations use digital technologies to change how they operate and deliver value to customers. It often involves adopting new tools, systems, or ways of working to stay competitive and meet changing demands. This can mean moving processes online, automating tasks, or using data to make better decisions.
🙋🏻♂️ Explain Digital Transformation Simply
Think of digital transformation like updating an old bicycle into an electric one. The goal is still to get from one place to another, but now it is faster, easier, and you can go further with less effort. Companies do something similar by using new technology to improve the way they work and serve people.
📅 How Can it be used?
A company could improve customer service by introducing a chatbot that answers questions instantly on their website.
🗺️ Real World Examples
A supermarket chain introduces an app that lets customers order groceries online and track deliveries in real time. The company also uses digital inventory systems to manage stock more efficiently, reducing waste and improving customer satisfaction.
A hospital upgrades its patient records system from paper files to a secure digital platform. This allows doctors to access medical histories quickly, coordinate care more effectively, and send prescriptions directly to pharmacies.
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